General Questions
Q: “HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?”
Orders are typically processed within 1-3 business days. Shipping times vary by location, but most international shipments are delivered within 5-15 business days.
Q: “WHAT PAYMENT METHODS DO YOU ACCEPT?”
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and PayPal etc.
Q: “DO YOU SHIP INTERNATIONALLY?”
Yes, we offer free worldwide shipping to most countries. Shipping times may vary depending on your location, but we will provide tracking information so you can monitor your order.
Q: “WHAT IF MY WATCH WINDER ARRIVES DAMAGED OR DOES NOT WORK?”
If your watch winder arrives damaged or is not working properly, please contact us immediately. We will offer a replacement or refund, and we will cover the return shipping costs.
Q: “IS THERE A DISCOUNT FOR FIRST-TIME BUYERS?”
Yes! We offer a 10% discount for first-time buyers. Simply sign up for our newsletter to receive the discount code.
Q: “WHAT IS YOUR RETURN POLICY?”
We accept returns within 30 days of purchase. If you're not satisfied with your watch winder, you can return it for a refund or exchange. Please visit our Returns & Exchanges page for full details.
Q: “HOW CAN I CONTACT CUSTOMER SERVICE?”
You can reach our customer service team via email at support@timewinders.com or through our Contact Us page. We aim to respond to all inquiries within 24 hours.
Q: “HOW LONG IS THE WARRANTY ON YOUR PRODUCTS?”
We offer a 2-year warranty on all our products, giving you peace of mind knowing your watch winder is protected against defects in material or workmanship.
Q: “DO YOU OFFER FREE SHIPPING?”
Use this text to answer questions in as much detail as possible for your customers.
Q: “WHAT IS A WATCH WINDER AND WHY SHOULD I USE ONE?”
A watch winder keeps your automatic watches running smoothly when not in use by simulating wrist movement. This ensures your watch stays accurate and ready to wear, while protecting the internal mechanisms from damage.
Watch Winders Questions
Q: “WHAT WATCHES NEED A WATCH WINDER?”
Our Watch Winders are compatible with most automatic watches. If you have a high-quality automatic watch, especially one you don’t wear daily, a watch winder helps keep it running accurately and prevents the internal mechanisms from seizing. Always check your watch’s specifications for proper care.
Q: “WHAT IS THE RECOMMENDED WATCH SETTING?”
To ensure your watch stays in prime condition, it’s crucial to check the manufacturer's specifications for the recommended Turns Per Day (TPD). This setting ensures that your watch is wound appropriately without risking damage to its mechanism.
Q: “HOW LONG DO I NEED TO WIND THE WATCH FOR OR HOW LONG CAN I KEEP IT IN THE WINDER?”
Our Watch Winders are designed to gently wind your automatic watch over a 12-hour period, followed by a 12-hour rest period. The precise cycle ensures that your watch stays accurate without overwinding.
Q: “HOW MANY TURNS PER DAY (TPD) DOES MY WATCH NEED?”
The TPD setting varies depending on your watch model. Most watches require between 600 and 1,200 turns per day. Be sure to check the manufacturer's recommendations for your specific watch model to ensure optimal winding.
Q: “HOW LONG AFTER A WATCH HAS BEEN WOUND UP WOULD IT REQUIRE TO BE WOUND AGAIN?”
Once fully wound, an automatic watch can run for anywhere between 24 and 48 hours. However, to keep it in optimal condition, using a watch winder regularly will ensure that it’s ready to wear when you need it.
Q: “CAN YOU OVERWIND A WATCH?”
No, you cannot overwind an automatic watch with our winders. Our Gentle Rotation method is designed to protect your watch by providing controlled rotations that prevent overwinding while keeping the internal mechanisms lubricated and functioning smoothly.
Q: “WHICH DIRECTION TO WIND A WATCH?”
The direction you need to wind your watch depends on the movement of the watch itself. Our Watch Winders allow you to adjust the winding direction to clockwise, counterclockwise, or alternating to match your watch's needs.
Q: “ARE AUTOMATIC WATCH WINDERS NECESSARY?”
While not strictly necessary, a watch winder offers a convenient solution for keeping automatic watches wound and ready to wear. It also protects the intricate mechanisms inside your watch, ensuring it stays lubricated and prevents the gears from seizing.
Q: “DO I NEED A WATCH WINDER IF I WEAR MY WATCH EVERYDAY?”
If you wear your watch every day, you likely won’t need a watch winder. However, if you own multiple watches or occasionally wear your automatic watch, a winder will help keep your watches running accurately and ready for use.
Q: “WHAT IS THE RECOMMENDED SETTING: CLOCKWISE, COUNTERCLOCKWISE OR ALTERNATING?”
The recommended setting for your watch depends on the movement inside. Many watches wind in both directions, while others may require one specific direction. Be sure to check your watch's manufacturer guidelines to ensure proper winding.
Warranty Questions
Q: "How long is the warranty period?"
All Time Winders products come with a 2-year comprehensive warranty from the date of purchase, covering manufacturing defects.
Q: "What does the warranty cover?"
Mechanical/electrical malfunctions.
Structural defects (e.g., wood, motors, components)
Non-functional LED lights or silent rotation mechanisms.
Q: "What is NOT covered by the warranty?"
Damage from misuse, accidents, or unauthorized modifications.
Normal wear and tear (e.g., minor scratches)
Products bought from unauthorized sellers.
Q: "How do I file a warranty claim?"
Email: support@timewinders.com.
Phone: +44 7731765367 (Mon-Fri, 9-5 PM CST)
Submit online form.
Provide your proof of purchase and issue details for assistance.
Q: "Does the warranty apply to second-hand owners?"
No, the warranty is valid only for the original purchaser.
Q: "Will repairs/replacements extend my warranty?"
No, repairs or replacements do not reset or extend the 2-year warranty period.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at support@timewinders.com