Shipping policy

If you have any questions, please reach out to us via email at support@timewinders.com.

We are very happy to announce that we provide you with a free shipping policy for customers in all countries. We understand how important shipping costs are to global shopping, so we work hard to provide you with a more affordable shopping experience. 

Costs 

All orders free standard shipping. For faster delivery, we also offer premium and express shipping options at an additional cost. 

SHIPPING METHOD FEE EST. SHIPPING TIME
STANDARD FREE 25-35 DAYS
PREMIUM ￡ 89 15-25 DAYS
EXPRESS ￡ 139 5-15 DAYS

 

Estimated shipping times

After your purchase is confirmed, please allow 1-3 business days for order processing. Our business days are Monday through Friday, excluding holidays. Some items, such as select watch winders, and custom-made items, may require additional processing time for production. For a precise and up-to-date lead time estimate for the specific item(s) you’re interested in, please feel free to reach out to us before placing your order.

Shipping options:

• Standard Shipping: Your order will be shipped using an economy service via your local delivery provider.
• Premium Shipping: Both processing and delivery will be prioritized, with shipment through an expedited service, such as FedEx Expedited or other priority mail options.
• Express Shipping: Processing (and production, if applicable) will be prioritized, and we’ll ship using the fastest available service, such as DHL Express or UPS Express.

Delays

While we always aim to ensure your items arrive as quickly as possible, we are unable to guarantee specific delivery dates for most orders. Trade orders may have different terms. Please note that we are not responsible for delays that may occur after your package leaves our facility, including delays during customs processing in your country.

 

Please note that free shipping conditions may vary between countries. Therefore, when you are shopping, please check the website bulletin board for free shipping conditions to ensure that you can take advantage of this offer.

If you encounter any issues during the ordering process where you cannot find a suitable shipping method, please do not hesitate to reach out to us. We are dedicated to providing exceptional service and would be delighted to arrange additional shipping options tailored to your specific needs.

We greatly value your patronage and want to ensure your shopping experience with us is as seamless and enjoyable as possible. To provide clarity and transparency, we have outlined our preorder and in-stock policies below:

Preorder Products: For items available for preorder, we make every effort to provide estimated arrival dates, which can be found under the Release Date tab. In cases where an accurate date is unavailable, we will indicate the item as "preorder." Once these items are in stock, we will promptly dispatch your parcel.

In-Stock Items: Our in-stock items are typically ready for immediate shipment. However, there may be occasional delays or out-of-stock. If you require expedited shipping, we recommend reaching out to us beforehand.

Please Note:

  • Estimated dates are subject to potential delays due to unforeseen circumstances.

  • You have the option to order both preorder and in-stock items simultaneously. However, they will be shipped together once the preorder items are released. If you have purchased multiple products, we may split the shipment to ensure you receive the in-stock items promptly.

    General

    While we strive to maintain accurate stock counts on our website, there may be instances where a stock discrepancy occurs, preventing us from fulfilling all the items in your order at the time of purchase. In such cases, we will fulfill the available products and promptly reach out to you to discuss whether you prefer to wait for the back-ordered item to be restocked or if you would like us to process a refund for the unavailable item.

    Delivery Terms

    1. Transit Methods and Time: Our warehouse is located in China, and it generally takes 1-3 days to process your order. The shipping methods and transit times may vary for different countries. Typically, international orders are in transit for 10-30 days. If you have a specific shipping method in mind, please contact us to confirm its availability.

    2. Change of Delivery Address: If you need to change the delivery address, you can request the change at any time before your order has been dispatched.

    3. Items Out of Stock: In the event that an item is out of stock, we will promptly dispatch the in-stock items and send the remaining items as soon as they are back in stock.

    4. Delivery Time Exceeded: If the delivery time exceeds the estimated timeframe, please reach out to us so that we can initiate an investigation and provide appropriate assistance.

    Tracking Notifications

    Once your order is dispatched, you will receive a tracking link via email. This link will allow you to track the progress of your shipment based on the latest updates from the shipping provider.

    Parcels Damaged in Transit

    If you notice that a parcel has been damaged during transit, please try to reject the parcel if feasible, and immediately contact our customer service team. If the parcel has been delivered in your absence, kindly get in touch with our customer service to discuss the next steps.

    Duties & Taxes

    1. Sales Tax: The displayed price of goods on our website already includes the applicable sales tax.

    2. Import Duties & Taxes: For international shipments, import duties and taxes may be levied upon arrival in the destination country. The specific charges vary depending on the country, and we encourage you to familiarize yourself with these potential costs before placing an order with us.

    In the event that you refuse to pay the duties and taxes upon the parcel's arrival in your destination country, the goods will be returned to warehouse at your expense. A refund for the value of the goods paid will be issued, minus the return shipping cost. However, the initial shipping cost will not be refunded.

    Other

    1. Process for Parcel Damaged in Transit: We will initiate a refund or replacement as soon as the courier completes their investigation into the claim for a damaged parcel.

    2. Process for Parcel Lost in Transit: If a parcel is deemed lost after investigation by the courier, we will promptly process a refund or replacement accordingly.

    We sincerely thank you for your support of our products and hope that this personalized free shipping policy can bring you more convenience and satisfaction. If you have any questions or need further information, please feel free to contact our customer service team.